Spanish Speaking Regional Service Manager Madrid €65K - €70K + Package

Fluent Spanish Service Manager - Service Delivery Manager - Head of Service Delivery - Delivery Manager

Global Consultancy looking to hire a Spanish Speaking Regional Service Manager to manage and lead the Service Delivery Team in Madrid €65K - €70K + Package

The Role:

• To manage the performance of services & the resources to clients as agreed in the contract and ensure that the Service Levels are achieved.
• Management of an IT Service Delivery team (Field Services / Deskside support) and be responsible for career development and appraisals.
• Definition of service level agreements (SLA'S) related to contracted services.
• To manage the IT Service Delivery team (Field Services / Deskside support) & Partner Resource team, taking responsibility for desktop support
• Ensure SLA's are achieved and client expectations are met (or exceeded).
• To build services relationships with clients & partner organisations
• Ensure quality and profitable services are performed to the agreed SLA.
• Managing Quality reviews with the Partner Organisation
• To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.
• To provide reports to an agreed schedule (or on request), including management and account performance reports.
• Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes.
• To develop the Partner quality & partner value add

Skills / Attributes Required

• Spanish & English language mandatory. Italian and French would be added advantage.
• Should have basic knowledge of work or labour laws (holidays, overtime, salary increments) in Spain, Germany, Austria and Switzerland.
• Demonstrable experience of working in an IT Service management capacity.
• Proven people management skills.
• Experience with Field Services based delivery
• ITIL Service Delivery qualification is desirable.

This is a permanent role in Madrid, please send CV today for quick response.

Joanne.mansfield@proximesearch.com

+44 1932 826 883