Service-Now Consultant Watford £60K + Bonus + Package

Immediate permanent role has opened up for a Service-Now Consultant to join a Global Consultancy based in Watford

The role will be to provide Service-Now support/development for Service-Now based applications - ITSM Suite, Custom Applications

• You will need at least 5 years of ITSM (Service-Now/BMC Remedy/HP Peregrine/HP SD) development experience (preferable Service-Now platform), ITIL exposure a must (Tool or business process).
  Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
  Understanding of and experience consulting to enterprise IT architecture-Background in ITIL, Service Management, Asset Management, IT Management
  Excellent attention to detail with a focus on continuous service-improvement
  Strong analytical, evaluative and problem-solving abilities
• Strong communication, documentation and presentation skills
  Ability to effectively prioritize and execute tasks in a fast-paced environment
• Web services, APIs
• VB, VB.NET, ASP.NET, VB Script etc.

Maintenance of Service-Now  based ITSM Suite and custom applications.

Essential Functions

This includes the Helpdesk, Service Level Management, Asset Management, and Change Management, custom applications based on Service-Now as well as integrations with external applications (Web services, APIs)

Should be able to customize workflows supporting above modules/processes

To assist existing users with customizing categories, tweaks to SLAs, modifications to the existing workflow etc.

Customizing Reports, Changing views and analytics report,

To debug performance issues and assist with maintaining the health of the tool.

Qualifications

Minimum 5years experience in a position as a ITSM developer using the Helpdesk, Service Level Management, Asset Management, and Change ITSM 7.x Management modules

ITIL Foundation certified

This is an immediate permanent vacancy based in Watford Herts, please send CV today for quick response